
Frequently Asked Questions
Therapy, sessions and insurance
The questions we hear most
These are the questions people bring us most often, from finding the right therapist to what insurance covers. Jump to a category or read straight through.
If what you are wondering about is not here, ask us. We are glad to answer before you book anything.

Getting started
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The relationship with your therapist matters to how well therapy works, so finding the right fit is worth the effort. Feeling nervous at the start is normal. Ask yourself how your therapist makes you feel. If you are not comfortable, tell us: we can move you to another clinician here, or refer you to therapists who may be a better fit.
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Yes. Telehealth is available to clients anywhere in Utah, and in-person sessions are available at our West Valley City office.
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Yes. We work with individuals and couples, in person at our West Valley City office or by telehealth anywhere in Utah.
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Send us a message through the request form on our contact page, or call or text us at 385-501-5420. Tell us a little about what you are looking for and we will be in touch soon. You do not need to have it all figured out first.
Request an appointment -
Our office is at 1600 W 2200 S, Suite 101, West Valley City, UT 84119. By appointment only, so contact us and we will find a time. If getting to the office is difficult, telehealth is available anywhere in Utah.
See the map and directions
Insurance and cost
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We are in-network with Aetna, Blue Cross Blue Shield / Regence, EMI, HMHI-BHN, Molina, PEHP, Select Health, several Medicaid plans, Tricare, United Healthcare commercial plans, UMR and University of Utah Health Plans. If your plan is not on our list we can help you use out-of-network benefits by providing a Superbill.
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Intake sessions are $155 to $220 and regular sessions are $100 to $175. The rate depends on which provider you see, so contact us and we will tell you the rate for your provider. Sliding scale may be available for intern therapists, please contact us for more information.
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Contact us. If your plan includes out-of-network benefits, we can help you use them.
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Yes. Contact us with your full name, date of birth and/or your Medicaid number and we will look up your plan. Keep in mind that your medical benefits and your mental health benefits through Medicaid can be with different providers.
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No. We do not accept Salt Lake County Optum and we do not have referrals for it. If you have that plan, we recommend contacting Optum for referrals.
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Usually, and it depends on your plan, so it is worth asking your insurance company.
The therapy process
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Be an active participant. Therapy is collaborative and often asks for work outside of sessions. Attend the sessions you schedule, be on time, and remember that change takes time. Bring any questions or concerns to your therapist and try to be honest with them, including when therapy itself does not feel comfortable.
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Therapy ends once your goals have been met and the time it takes varies. If your goals feel unclear or you have concerns about the duration, talk it through with your therapist. You are also welcome to stop therapy at any time, or for any reason.
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Our approaches depend on your needs, goals, and therapist. All of our therapists are trauma-informed and trained in treating trauma, drawing on approaches such as EMDR, ACT, and DBT skills, among others. Your therapist will work with you to find an approach that fits your needs. We incorporate DBT skills into individual therapy but do not offer a full DBT program or DBT groups.
See how we work
Medication, privacy and safety
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We do not provide medication management at Juniper Healing. Whether to try medication is up to you, and many people use and benefit from them. If you are interested, your doctor or another prescriber, such as a psychiatric nurse practitioner, can help. Keep your therapist up to date on any medication and any changes.
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What you say in therapy is kept private, except where the law requires your therapist to share it, such as when there is a concern for your safety or someone else's.
What if I'm in crisis?
Juniper Healing is not a crisis resource. If you are in immediate danger, call 911. For the Suicide and Crisis Lifeline, call or text 988 any time.
Get in touch
Still have questions?
Ask us. There is no cost to you and you don't have to be ready to schedule.